FREQUENTLY ASKED QUESTIONS

ARE THE 5TH PRODUCTS RECYCLABLE AND SUSTAINABLY SOURCED?

 

OUR PRODUCTS ARE 100% RECYCLABLE, RE-USABLE, BIO-DEGRADABLE, COMPOSTABLE OR SUSTAINABLY SOURCED. 

 

ALL PROTECTIVE PACKAGING AND PROMOTIONAL MATERIALS RECEIVED WITH YOUR ORDER ARE MADE FROM PAPER AND ARE RECYCLABLE. WHILST WE DO ENCOURAGE YOU TO RE-USE THE WRAPPING PAPER FOR FUTURE GIFT WRAPPING, PLEASE REFER TO YOUR LOCAL GUIDELINES AS TO WHETHER RECYCLING OR COMPOSTING IS PREFERRED. THE TAPE AND STICKERS USED TO SEAL YOUR ORDERS ARE BIO-DEGRADABLE AND COMPOSTABLE.

 

THE FRAGRANCE ITSELF HAS BEEN THOUGHTFULLY CRAFTED AND USES SAFE-SYNTHETIC INGREDIENTS WITH AN IDENTICAL AROMA TO THEIR NATURAL COUNTERPARTS TO PROTECT THE NATURAL MATERIALS IN DANGER OF EXTINCTION. THE RISK OF EXTINCTION IS A RESULT OF OVER-FARMING, DRIVEN BY DEMAND FOR THEIR USE BY THE FRAGRANCE INDUSTRY. 

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THE BOTTLE CAN BE RECYCLED (THOUGH PLEASE DISCARD THE LID WITH YOUR REGULAR WASTE). HOWEVER, WE DO ASK THAT YOU RETURN YOUR EMPTY BOTTLE AND LID FREE OF CHARGE, FOR US TO RE-USE AND RE-PURPOSE. AS A THANK YOU, YOU WILL RECEIVE A 10% DISCOUNT ON YOUR NEXT PURCHASE. CLICK HERE FOR MORE INFO.

 

HEAD OVER TO OUR SUSTAINABILITY PAGE FOR MORE INFORMATION ON HOW WE KEEP SUSTAINABILITY AND ENVIRONMENTAL PROTECTION AT THE FOREFRONT OF OUR BUSINESS PRACTICES. 

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ARE THE 5TH PRODUCTS FREE FROM PARABENS AND PHTHALATES?

 

OUR FRAGRANCES ARE:

 

• PARABEN FREE

• PHTHALATE FREE

• FORMALDEHYDE FREE

• IFRA COMPLIANT

 

WE DON’T BELIEVE YOU SHOULD HAVE TO COMPROMISE YOUR HEALTH AND SAFETY TO EXPLORE OLFACTORY ART. HEAD OVER TO OUR SAFETY STANDARDS PAGE FOR MORE INFORMATION. 

 

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ARE THE 5TH PRODUCTS VEGAN AND CRUELTY FREE?

 

OUR PRODUCTS WILL ALWAYS BE VEGAN AND CRUELTY FREE. 

 

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ARE THE 5TH FRAGRANCES GENDER-FREE?

 

OUR FRAGRANCES ARE GENDER FREE. WE DO NOT BELIEVE IN SUBSCRIBING TO WHAT WE FEEL ARE OUTDATED GENDERED MARKETING TECHNIQUES. ANYONE AND EVERYONE CAN ENJOY OUR PRODUCTS.

 

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WILL THE 5TH BE LAUNCHING ANOTHER FRAGRANCE?

 

YES. WATCH THIS SPACE AND MAKE SURE YOU’RE SUBSCRIBED TO OUR NEWSLETTER TO BE THE FIRST TO FIND OUT ABOUT OUR NEW PRODUCT LAUNCHES, COLLABORATIONS, AND TO GET EXCLUSIVE DISCOUNTS.

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DOES THE 5TH OFFER A REFILL SERVICE?

 

WHILST WE DO NOT CURRENTLY OFFER A BOTTLE REFILL SERVICE, WE DO ENCOURAGE YOU TO RETURN YOUR EMPTY BOTTLE AND LID FREE OF CHARGE, FOR US TO RE-USE AND RE-PURPOSE. AS A THANK YOU WE WILL GIVE YOU 10% OFF YOUR NEXT PURCHASE. CLICK HERE FOR MORE INFO.

 

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HOW CAN I CONTACT THE 5TH?

 

FOR ALL GENERAL AND PRESS ENQUIRIES PLEASE CLICK HERE OR EMAIL US AT:

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INFO@THE5THFRAGRANCES.COM

 

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ALTERNATIVELY YOU CAN FIND US ON:

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INSTAGRAM @THE5THFRAGRANCES

TWITTER @5THFRAGRANCES

FACEBOOK ‘THE 5TH FRAGRANCES’

 

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HOW SHOULD I STORE MY FRAGRANCE?

 

WE RECOMMEND STORING YOUR FRAGRANCE OUT OF DIRECT SUNLIGHT IN A COOL, DRY PLACE. IF YOU WANT TO GO THE EXTRA MILE, STORING YOUR BOTTLE IN THE FRIDGE WILL EXTEND THE LIFE OF YOUR SCENT, BUT IT IS NOT NECESSARY. 

 

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HOW SHOULD I WEAR MY FRAGRANCE?

 

SPRAY AND LET SIT, DON'T RUB. RUBBING GENERATES HEAT WHICH DISTURBS THE NATURAL BEHAVIOUR OF THE SCENT MOLECULES AND PREVENTS YOU FROM EXPERIENCING THE SCENT IN ITS INTENDED STATE.

 

SPRAY YOUR FRAGRANCE ON YOUR PULSE POINTS: THE WRISTS, NECK, BEHIND THE EARS AND ON THE FOLDS OF THE ELBOWS. YOU MAY ALSO WISH TO SPRAY YOUR FRAGRANCE ON YOUR HAIR AND CLOTHES FOR A LONGER LASTING WEAR.

 

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WHEN CAN I EXPECT MY ORDER TO ARRIVE?

 

ORDERS WILL BE SHIPPED 1-2 BUSINESS DAYS FROM THE DATE OF PURCHASE, EXCLUDING PRE-ORDERS. ALL ORDERS ARE SENT WITH TRACKING CAPABILITIES AND YOU WILL BE SENT A TRACKING NUMBER AS SOON AS YOUR ORDER IS ON ITS WAY. ESTIMATED DELIVERY WITHIN THE UK IS 1-2 BUSINESS DAYS FROM THE DATE YOUR ORDER IS SHIPPED. 

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WHAT IS THE 5TH RETURNS POLICY?

 

ALL ORDERS ARE ELIGIBLE FOR A REFUND WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. THIS EXCLUDES ORDERS OF 2ML SAMPLES.

 

PLEASE VISIT OUR RETURNS PAGE FOR MORE INFORMATION.

 

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DOES THE 5TH OFFER FREE SHIPPING?

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WE OFFER COMPLIMENTARY SHIPPING ON ALL ORDERS.

 

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DOES THE 5TH SHIP INTERNATIONALLY?

 

WE CURRENTLY ONLY SHIP WITHIN THE UNITED KINGDOM BUT ARE WORKING HARD TO EXTEND OUR SHIPPING CAPABILITIES IN THE NEAR FUTURE.

 

MAKE SURE YOU’RE SUBSCRIBED TO OUR NEWSLETTER TO BE THE FIRST TO RECEIVE UPDATES ON OUR SHIPPING POLICY.

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WHAT PAYMENT METHODS ARE ACCEPTED?

 

WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS (VISA, MASTERCARD AND AMEX) AND PAYPAL.

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