RETURNS

FRAGRANCE

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TRY THE FREE FRAGRANCE SAMPLE THAT COMES WITH EVERY ORDER AND IF IT'S NOT RIGHT FOR YOU, NO PROBLEM, THAT'S THE BEAUTY OF OLFACTION. NO TWO NOSES ARE THE SAME. ALL ORDERS ARE ELIGIBLE FOR A REFUND WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. 

 

PLEASE NOTE, WE ARE UNABLE TO REFUND ORDERS WHERE THE BOTTLE PACKAGING SEAL HAS BEEN BROKEN OR TAMPERED WITH. ALL ITEMS MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING. THIS EXCLUDES THE 2ML FRAGRANCE SAMPLE, THAT'S YOURS TO KEEP.

 

ANY PROMOTIONAL MATERIALS RECEIVED WITH YOUR PURCHASE, EXCLUDING THE FREE FRAGRANCE SAMPLE, MUST ALSO BE RETURNED. 

 

TO PROCESS A REFUND, COMPLETE THE FORM BELOW AND YOU WILL RECEIVE TWO PRE-PAID RETURN LABELS WHICH WILL BE SENT TO YOU VIA EMAIL. A COST OF £2.99 WILL BE DEDUCTED FROM THE REFUNDED AMOUNT TO COVER SOME OF THE SHIPPING AND HANDLING COSTS ASSOCIATED WITH THE RETURN.

 

PRINT AND ATTACH THE PRE-PAID RETURN LABELS TO THE ORIGINAL PACKAGING OR A SUITABLY PROTECTED ALTERNATIVE AND ENSURE THE PARCEL FOLLOWS THE LABELLING AND PACKAGING GUIDELINES SET BY THE ROYAL MAIL. CLICK HERE FOR MORE INFORMATION.

 

WHEN YOU TAKE THE PARCEL TO YOUR LOCAL POST OFFICE, REMEMBER TO OBTAIN PROOF OF POSTAGE AS WE ARE ONLY ABLE TO ISSUE REFUNDS ONCE WE HAVE RECEIVED THE ITEM. ITEMS LOST IN TRANSIT WILL NOT BE ELIGIBLE FOR A REFUND. ITEMS MUST BE RECEIVED BY US WITHIN 20 CALENDAR DAYS OF THE ORIGINAL DELIVERY.

 

ONCE WE HAVE PROCESSED YOUR RETURN, WE WILL NOTIFY YOU VIA EMAIL AND SUBJECT TO INSPECTION, A REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS.

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SAMPLES

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PLEASE NOTE REFUNDS ARE NOT AVAILABLE ON ORDERS OF 2ML SAMPLES.

 

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CURIOS

 

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE'RE HERE TO HELP. YOU HAVE 14 CALENDAR DAYS TO RETURN YOUR ITEMS FROM THE DATE OF DELIVERY. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.

 

TO PROCESS A REFUND, COMPLETE THE FORM BELOW AND YOU WILL RECEIVE A PRE-PAID RETURN LABEL WHICH WILL BE SENT TO YOU VIA EMAIL. A COST OF £1.99 WILL BE DEDUCTED FROM THE REFUNDED AMOUNT TO COVER SOME OF THE SHIPPING AND HANDLING COSTS ASSOCIATED WITH THE RETURN.

 

ATTACH THE PRE-PAID RETURN LABEL TO THE ORIGINAL PACKAGING OR A SUITABLE ALTERNATIVE AND TAKE IT TO YOUR LOCAL POST OFFICE. REMEMBER TO OBTAIN PROOF OF POSTAGE AND DELIVERY AS WE ARE ONLY ABLE TO ISSUE REFUNDS ONCE WE HAVE RECEIVED THE ITEM. ITEMS LOST IN TRANSIT WILL NOT BE ELIGIBLE FOR A REFUND. ITEMS MUST BE RECEIVED BY US WITHIN 20 CALENDAR DAYS OF THE ORIGINAL DELIVERY.

 

ONCE WE HAVE PROCESSED YOUR RETURN, WE WILL NOTIFY YOU VIA EMAIL AND SUBJECT TO INSPECTION, A REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS.

 

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURNS POLICY, PLEASE CONTACT US.

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EMPTY BOTTLE AND LID RETURNS

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FOR 15% OFF YOUR NEXT PURCHASE, WE ASK YOU TO SEND YOUR EMPTY FRAGRANCE BOTTLE ALONG WITH THE LID, FOR US TO RE-USE, RE-PURPOSE AND REDUCE WASTE.

 

PLEASE FILL IN THE FORM ABOVE USING 'KINDER TO THE PLANET' AS YOUR REASON FOR RETURN TO RECEIVE A PRE-PAID RETURNS LABEL. THE COST OF THIS RETURN WILL BE COVERED BY US.

 

PLEASE ENSURE YOUR BOTTLE AND LID ARE SENT IN PROTECTIVE PACKAGING. ONCE WE HAVE RECEIVED YOUR ITEMS WE WILL EMAIL YOUR DISCOUNT CODE AS A THANK YOU FOR HELPING US TO BE KINDER TO THE PLANET.